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I ordered the Matrice 4T and some accessories. There was an issue with the shipment by the carrier that was outside of the control of Covert Drones. When I brought it to their attention they were on it and rectified the issue to help me get what I ordered as quickly as they were able to.
Their responses to me were very professional and acknowledged my concerns and they were quick to respond.
They took care of things and I got what I ordered and plan to order more from them in the future.
Seamless ordering process. With great customer service
I’m unavailable to hold a charge when connected to truck for than one battery. It shorts out. Disappointing since the original charger works at a snails pace, charging one by one. Stinks
Hey John,
This has nothing to do with the charger being bad. Just because your truck may have a plug in, that doesn't mean that everything with a plug in your truck will be able to power. It's not shorting out. This charger along with a high capacity lithium battery, your truck doesn't have the power output capability to output the huge amount of power that is required to charge. If you plug it in to an outlet at your house you'll see the charger never does the 'shorting out'. This is your truck telling you that you're trying to plug something in that's too demanding and is preserving something catastrophic from happening. Too much load would case things to heat and melt which could cause a fire. Had I spoken to you prior to you buying this charger I could have saved you time with the purchase. I would have told you it would have never worked. I can email you over an article if you would like, explaining power outputs from a vehicle and how they work so you can better understand why this happens?
Terrible customer service, doesn't return calls and reluctant to fix issues.
Hello Raymond,
I am sorry for the frustration, but I think it is important that we understand the exact timeline so everything is clear.
What we tell customers to expect
• Our delivery window is five to seven business days from the order date. For an order placed on Tue Aug 12, the expected window was Tue Aug 19 through Thu Aug 21.
What actually happened
• Battery and speaker delivered Sat Aug 16
• Spotlight delivered Fri Aug 22
• The drone shipment paused with UPS in Kentucky on Wed Aug 20
• We opened a trace with UPS and to avoid further delay we shipped a replacement drone on Mon Aug 25
• You received the replacement drone on Tue Aug 26
What Was The Real Issue
• The issue was a UPS transit delay on the drone. Once that became clear we sent a replacement and you received it three business days after the end of the original window. All other items arrived within or very near the expected time frame.
We did everything we could to resolve the carrier delay as quickly as possible. We are a small team and cannot respond instantly to repeated calls & text messages, though we always work to communicate promptly and get problems solved. If our approach does not meet your expectations we understand if you choose a different vendor in the future.
DJI Matrice 4T Thermal Drone – Advanced Multi-Sensor UAV for Public Safety & Industrial Inspections