Thank you so much for your feedback — we’re thrilled to hear you’re loving the 4T! We’re very sorry to hear about the issue with the battery and any delay in communication.
We’ve already sent you a prepaid return label and want to reassure you that we’re fully committed to resolving the warranty issue. We’ll make sure you receive a working replacement as quickly as possible.
Appreciate your patience, and we’re here if you need anything further — we’ll make this right!