Returns
Thank you for choosing Covert Drones. We stand behind the equipment we sell and want you to feel confident in your purchase.
If you are not fully satisfied, eligible items may be returned within 30 days of delivery for a refund, exchange, or store credit, subject to the conditions below.
Return Eligibility
To qualify for a return:
• The item must be unused
• The item must be unopened and in original packaging
• All original components, accessories, and documentation must be included
• Proof of purchase is required
Because DJI Enterprise equipment is high-value and serialized, any product that has been opened, flown, or used will not be eligible for a return. Items damaged due to customer mishandling are not eligible for a refund.
Covert Drones reserves the right to deny returns that do not meet these requirements.
Sale & Discounted Items
• Full-priced items may be returned for refund, exchange, or store credit (if eligible).
• Items purchased at a discount without a promo code may qualify for exchange or store credit only.
• Items purchased using a promotional code are considered final sale and are not eligible for return.
• Gift cards are non-refundable.
We do not offer price adjustments or rain checks.
Return Process
To initiate a return, please include the following in an email to sales@covertdrones.com
• Your order number
• The item(s) you wish to return
• The reason for return
We will provide return instructions once your request is reviewed.
Customers are responsible for return shipping costs unless the item was received damaged or incorrect.
We strongly recommend using a trackable, insured shipping method. Covert Drones is not responsible for items lost in transit during return shipping.
Refund Processing
Once your return is received and inspected, refunds will be processed within 1–2 business days to your original method of payment.
Please note: It may take additional time for your bank or payment provider to post the refund to your account.
Our Commitment
We are committed to delivering authentic, mission-ready DJI Enterprise equipment with transparent policies and responsive support. If you have any questions, our team is here to help at sales@covertdrones.com