Give your Matrice 4TD a longer protection window with the CPS 2-Year Drone Protection Plan.
This plan is designed for commercial and enterprise drone operators who want protection against accidental damage and covered internal failures over a longer ownership period. CPS supports consumer, commercial, and enterprise drones, with covered repairs handled by factory-authorized technicians using OEM-trained service and genuine parts.
What's Covered
Coverage includes:
- Parts and labor for covered repairs
- Accidental crashes and impacts
- Drops, collisions, and hard landings
- Mechanical failures
- Hardware failures
- Electrical failures
- Camera and gimbal when included in the manufacturer's original box
- International coverage
- Replacement options if the aircraft cannot be repaired, subject to CPS program terms
**Note: A deductible applies at the time of claim.**
What's Not Covered
The plan excludes:
- Loss
- Theft
- Flyaways
- Full water submersion
- Batteries
- Propellers
- Accessories not included in the manufacturer's original box
When Coverage Begins
The CPS Accidental Drone Warranty is based on the end user's purchase date. There is a 30-day claims hold, with CPS coverage beginning on Day 31.
After purchase, register the plan using:
- CPS Warranty Number
- Matrice 4TD serial number
- Purchase receipt
Registration is completed through CPS Central.
Claims and Repairs
Claims may be submitted by phone, email, online portal, or chat. Once the aircraft is received for service, CPS's factory-authorized repair team handles the covered repair.
CPS states that repairs are completed by OEM-trained technicians using genuine parts and may take place through the CPS Drone Repair Center or directly with the manufacturer.
If the drone cannot be repaired, CPS may provide replacement options according to the applicable program terms.
Why Choose the 2-Year Plan?
The 2-year plan is a strong fit for Matrice 4TD operators who expect regular use in public safety, fire response, wildlife recovery, utility work, inspection, or other commercial operations and want a longer protection period from the start.
Important Plan Information
This is a third-party CPS protection plan. It is not DJI Care Enterprise and is not a manufacturer warranty.
Coverage, deductibles, exclusions, claim limits, repair eligibility, and replacement options are governed by the CPS service contract.
CPS Claims Support
- Phone: (800) 905-0443
- Email: cs@cpscentral.com
- SMS / Chat: (347) 621-7180
- Online: CPS Central
For questions before purchasing, call Covert Drones at (612) 816-0039.
Shipping Policy
We process and ship all orders from our US warehouse. Please review the details below before placing your order.
Processing Time
Orders are typically processed within 1–2 business days of payment confirmation. Orders placed on weekends or holidays will begin processing the next business day.
Shipping Methods & Estimates
We ship to all 50 US states via major carriers (UPS, FedEx, USPS). Estimated delivery times after processing:
-
Standard Shipping: 3–5 business days
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Expedited Shipping: 2 business days
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Overnight Shipping: 1 business day
Shipping options and rates are calculated at checkout based on your location and order weight.
Order Tracking
Once your order ships, you will receive a confirmation email with a tracking number. You can use this to monitor your shipment in real time through the carrier’s website.
Signature Requirements
Due to the high value of our products, some orders may require a signature upon delivery. If you are unavailable, the carrier will leave instructions for rescheduling or pickup.
Damaged or Lost Shipments
If your order arrives damaged or is lost in transit, please contact us within 48 hours of the expected delivery date at support@covertdrones.com with your order number and photos of any damage. We will work with the carrier to resolve the issue as quickly as possible.
Important Notes
- We do not ship to PO Boxes or APO/FPO addresses at this time.
- Shipping times are estimates and not guaranteed. Carrier delays are outside our control.
- For return shipping, please refer to our Returns & Refund Policy.